FAQ – Frequently Asked Questions
SeedBankers.eu
Last updated: 27 February 2026
1. What does SeedBankers.eu sell?
SeedBankers.eu offers cannabis seeds strictly as collectible genetic souvenirs.
All products are sold for collection and preservation purposes only.
We do not promote or encourage illegal activity.
2. Are cannabis seeds legal?
Cannabis seed laws vary between countries.
In many EU countries, cannabis seeds may be legally purchased and owned as collectibles. However, germination or cultivation may be illegal depending on local legislation.
It is the customer’s responsibility to verify local laws before placing an order.
For full details, please refer to our Cannabis Seeds Legal Disclaimer.
3. Do you ship to my country?
We currently ship to:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
If your country is not listed, we do not ship there.
4. Where are orders shipped from?
Orders are dispatched from Spain through established European distribution partners.
SeedBankers.eu operates as a retail reseller, and fulfillment is handled in cooperation with trusted European wholesale partners.
5. How long does processing take?
Orders are processed within 3–7 business days after payment confirmation.
Business days exclude weekends and public holidays.
Processing times are estimates and may vary due to demand, logistics, or external factors beyond our control.
6. How long does delivery take?
Delivery time depends on your location.
Countries geographically closer to Spain (such as Portugal, France, and Italy) may receive shipments faster than more distant destinations.
Delivery times are estimates and not guaranteed.
7. What payment methods do you accept?
We currently accept bank transfer only.
After placing your order:
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You will receive payment instructions.
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Your order will be processed once payment is received.
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Unpaid orders may be cancelled after 14 days.
We do not currently accept card payments.
8. Do you offer discounts?
Yes.
We offer automatic discounts based on cart value:
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Spend over €100 — 10% OFF
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Spend over €200 — 15% OFF
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Spend over €300 — FREE shipping
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Spend over €420 — 20% OFF
Discounts are applied automatically at checkout.
We also offer a 5% discount for newsletter subscribers.
Discounts may be modified or withdrawn at any time.
9. Can I return my order?
Yes.
EU customers have a 14-day right of withdrawal from the date of receiving the goods.
To qualify for a return:
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Products must be unused
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Packaging must remain sealed
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Items must be suitable for resale
Please review our Refund & Returns Policy for full details.
10. What happens if my order is seized by customs?
Customers are solely responsible for understanding and complying with local import laws.
SeedBankers.eu is not responsible for:
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Customs delays
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Seizures
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Confiscations
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Import restrictions
Please check your local regulations before placing an order.
11. Do you guarantee germination?
No.
All seeds are sold strictly as collectible genetic souvenirs.
We do not guarantee germination rates or cultivation outcomes.
12. Why is my order taking longer than expected?
Processing and delivery times are estimates.
Delays may occur due to:
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High order volumes
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Logistics issues
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Customs procedures
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External circumstances beyond our control
We appreciate your patience.
13. Is my personal data secure?
Yes.
We process personal data in accordance with EU GDPR regulations.
Please review our Privacy Policy for full details.
14. Can I cancel my order?
If your order has not yet been processed or dispatched, cancellation may be possible.
Please contact us immediately at:
Once an order has been processed or shipped, cancellation may not be possible.
15. How can I contact customer support?
For all inquiries, please contact:
We aim to respond within a reasonable timeframe.